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About Us

Staff

Palisade’s response was found by five security officers, with background experience in law enforcement, since then the company has grown a lot with our head office in Calgary, palisades Response has developed strong partnering with many companies across Ontario and Alberta,

Palisades Response believes that it is essential that our security personnel are an asset to your business not just a necessity.

Our on-going training ensures that we not only provide the best possible security, we also work as part of a team to enhance and foster customer relations to build your investment.

When you work with Palisades Response, you are assured by:

Highest level of confidentiality and professional conduct
Regular supervision and client liaison to guarantee the staff and service will remain at the highest of possible standard

We look forward to providing your organization with the most professional and successful security arrangements.

Excellence in Service Delivery

To ensure our security personnel provide you with excellence in service delivery they must adhere to our high standards.

All security officers are:

Committed to our code of conduct of integrity, honesty and professionalism
Government licensed in Crowd Control and Security Guarding Certificate III
Trained and hold a current level 3 First Aid qualification and provincial license
Trained in customer service and have high level of communication skills
Trained in raining in conflict resolution and crisis intervention
Professionally attired either in Palisades Response uniforms or business suits

Management and Supervision

All security officers are managed personally by the directors and management of Palisades Response
Supervisors and field training staff continually monitor and visit clients’ premises to ensure our high standards of customer service are well maintained

Tailored Security Solutions

We will understand your security needs and tailor a solution that is specific to you
We want to ensure that the security solution is affordable without compromising quality
We can provide a mix of male and female officers will supplied as required

Our Policies

To ensure that your security is efficient, safe and problem free Palisades Response adopts the following policies:

Palisades Response provides a continuous risk management assessment regarding buildings, procedures and soft target awareness training, in conjunction with management and staff.

Palisades Response liaises closely with police and other emergency services. Security officers will be highly visible although not threatening. Our security team members are diligent, alert, capable and confident – and will reflect positively on your business.

Palisades Response officers will at all times be exceptionally well presented and well attired in accordance with site management directions.

Palisades Response officers will project the best possible image of the client at all times.

Integrity, honesty and professionalism are essential to our code of conduct. Our people are our strength and has been integral to us being one of Ontario’s premier security providers.

Palisades Response is committed to providing all clients with exceptional levels of service and support.

Palisades Response Mission Statement.

Palisades Response’s mission is to provide high quality security services with integrity, professionalism and respect for our clients and the community. In doing this, we enjoy and strive for a collegial group practice while recognizing that our principal goal is to serve our clients effectively.

IN PURSUIT OF THIS MISSION, WE WILL HOLD TO THESE VALUES:

EXCELLENCE

We strive to become one of the most sought-after providers of security services in the region.

SERVICE

We endeavour to meet or exceed the expectations of our clients in all aspects of their security requirements.

ENCOURAGEMENT

We promote a collegian atmosphere in which all individuals are encouraged to learn, improve and excel and to become leaders in the security community.

STRENGTH

We conduct our affairs to provide the financial strength and growth necessary to attract and keep the highest quality security officers.

DIVERSITY

We encourage diversity among our members and respect for differences among us.

SUPPORTIVENESS

We work daily to enhance the supportive attitude, common bond and collective sense of humour, the special working atmosphere, which is a hallmark of our firm.

COMMUNITY

We will pursue our belief that individuals and the community in general will benefit from our service.

© Copyright 2017. All Rights Reserved: Palisades Response Ltd